Testimonials

Find out what our patients say about Dr. Zak Dental Care!

93.2% would refer friends and family to us

5 stars Customer since 2017

I loved it! Everyone is very nice and welcoming. I also liked the billing staff who was very nice and helpful. I like that we are given a list of dental procedures that clearly indicate the dental work done, dental work pending, list of the fees, what my insurance covers, and what I'm responsible for. The dentist and staff are very nice! I also like that they are not imposing. I already recommend them.

5 stars Customer since 2016

Great Office really appreciate everything they have done

Dr. Zak Downey Dental Care replied:

Great. Thanks Lizbeth.

4 stars Verified customer

My visit was for periodontal treatment/hygiene. I arrived for my 3:00 appointment about 10 minutes early, checked in with the receptionist (I believe it is Gail), was charged and paid for my service. I then sat down to wait. At 3:10, after waiting 20 minutes, I saw a patient who had arrived just five minutes prior be called back to the treatment area. I then approached Gail and asked, "Did I have the time wrong? Is my appointment for three?" She asked, "they haven't called you yet?" and I replied, "no". She then left the reception area and went into the back. About a minute later, she returned and said "they'll call you right now." When I got to the back, I told the dental assistant (she introduced herself but I don't remember her name) I had been waiting. She informed me that she had not been told that I had arrived, and she apologized. She provided my service, and did an excellent job. She was patient, thorough and put me at ease. When I left, I asked Gail if I could be provided with an itemized receipt for reimbursement, and she told me she would e-mail it to me the next morning. However, she did not and I had to call the following week to remind her to do so. In summary, I was pleased with my dental care, but less than satisfied with the service provided by the receptionist. Both are equally important to ensure a satisfactory experience at your office.

Dr. Zak Downey Dental Care replied:

Thank you for the review. We will discuss proper protocols with our receptionists. And we apologize for your unnecessary waiting time.

5 stars Customer since 2014

Clean work and good job

Dr. Zak Downey Dental Care replied:

Thank you very much Mohamed.

5 stars Customer since 2017

Again I was met with so much professionalism , from the front office to the Executive office. I had a deep cleaning with Roy and Ana the hygienist. They explained each step thoroughly, eased my discomfort and nervousness, and provided me with excellent instructions to prepare for my next cleaning.

Dr. Zak Downey Dental Care replied:

William we appreciate your review.

5 stars Customer since 2017

I can't get over how efficient the office, staff and procedures are. I've had fillings redone, wisdom teeth extracted, and a cleaning. No complaints! Best dentist office I've ever been to.

Dr. Zak Downey Dental Care replied:

Thank you very much for the wonderful review Moniqui.

5 stars Customer since 2017

Brought my 11 year old daughter to this office & she actually liked the experience - she mentioned the dentist being very gentle with her which is awesome in my book!

Dr. Zak Downey Dental Care replied:

Thanks Ruby. We love kids.

5 stars Customer since 2012

Friendly knollageble

Dr. Zak Downey Dental Care replied:

Thanks Esmeralda.

5 stars Customer since 2016

Very friendly and reassuring.

Dr. Zak Downey Dental Care replied:

Thank you very much Cristina.

5 stars Customer since 2016

The staff has been very polite and helpful on my visits.

Dr. Zak Downey Dental Care replied:

We appreciate that Veronica.

We really appreciate your review and feedback

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